Refund Policy
Last updated: August 2026
This Refund Policy explains how payments, cancellations and refunds work for WhowSell CRM, published at crm.whowsell.com and operated by WhowSell LLC. It forms an integral part of our Terms of Service and applies to every subscription purchased through the Service. Please read it before starting a paid plan, because it states clearly when a refund is available and when it is not.
1. Scope
This policy covers all subscriptions and all payments made on crm.whowsell.com, regardless of the plan, the currency or the payment provider used. It applies equally to the Basic, Pro, Master, Enterprise Startup and Enterprise Business plans, to the first payment and to every automatic renewal.
By purchasing a paid plan you confirm that you have read this policy and accept it in full. Together with the Terms of Service, of which it forms part, it prevails over any other statement about refunds that you may encounter elsewhere.
This policy does not govern your relationship with marketplaces, suppliers or end buyers. Refunds concerning the products you sell through connected sales channels are a matter between you and the relevant marketplace, and WhowSell is not a party to them.
2. Free Trial
New accounts may use WhowSell CRM free of charge for three (3) days. The trial begins without card details being collected, and no amount is charged while it is running.
If you cancel before the trial expires, no payment is taken at all, so there is nothing to refund. If you do not cancel, the first payment is collected when the trial ends and your paid subscription starts on that date.
The trial exists so that you can evaluate the product with your own data before you pay anything. We recommend testing every function that matters to you during those three days, because once the paid period begins the rules set out below apply.
3. Cancelling Your Subscription
You may cancel your subscription at any time from your account settings, without giving a reason and without paying a cancellation fee. Cancellation takes effect at the end of the billing period you are currently in, not immediately.
Your access continues until that period ends, so you keep the full service you have already paid for. Automatic renewal stops at the same moment and no further charge is made afterwards.
Cancelling in the middle of a period does not create a partial refund for the remaining days. Cancelling in time is your responsibility: a renewal that has already been processed counts as a completed payment for the new period.
4. Fees Are Non-Refundable
Payments made for the Service are final and non-refundable, except in the two situations described in section 6. This rule applies to the first payment and to every subsequent renewal alike.
Whether you used the Service intensively, occasionally or not at all during a paid period does not change the fee due for that period. Forgetting to cancel, changing your mind or a change in your own business plans are not grounds for a refund.
We do not offer an unconditional money-back guarantee or a satisfaction guarantee, and we prefer to say so plainly rather than leave it unsaid. The three-day free trial exists precisely so that you can decide before any money is charged.
5. Right of Withdrawal and the Nature of the Digital Service
WhowSell CRM is a digital service that is supplied immediately. With your express consent, performance begins the moment your paid subscription starts, and the panel, the integrations and the analyses become fully accessible from that instant.
Under the distance-selling rules that apply to services of this kind, the right of withdrawal cannot be exercised for a digital service whose performance has already begun with the consumer’s express consent. By starting a paid subscription you give that consent and acknowledge that consequence.
The mandatory rights of consumers resident in Türkiye and in the European Union are expressly reserved and take precedence over this policy. Nothing written here limits a right that the law applicable to you grants and does not permit you to waive; where such a right applies, we comply with it.
6. Situations in Which We Refund
Duplicate or incorrect charges. If a system error causes you to be charged twice for the same period, or to be charged an amount other than the price of the plan you selected, the excess is refunded in full. Write to us with the transaction details and we will correct the error.
Complete inability to access the Service. If, for a reason attributable to us, the Service remains unavailable for more than forty-eight (48) consecutive hours during a period you have paid for, we provide either a refund proportionate to that period or, if you prefer, an equivalent extension of your subscription.
This second exception does not cover interruptions caused by a marketplace, a payment provider or another third party, by your own connection or equipment, or by maintenance announced in advance. Both exceptions are assessed against our server, payment and support records.
7. Refund Method and Timing
Approved refunds are always made through the same payment channel as the original transaction: Stripe for card payments. We cannot send a refund to a different card, a different account or another person.
Once a request is approved, the refund is completed within five (5) to thirty (30) days depending on your payment method, your bank and the intermediary institutions involved. The moment the amount appears on your statement is determined by your bank, not by us.
Transfer costs, commissions or exchange differences charged by banks and payment providers may be deducted from the amount returned. We refund what we actually received; amounts retained by third parties along the way are outside our control.
8. Submitting a Request and Contact
Refund requests are submitted by email to support@whowsell.com from the address registered to your account, stating the date of the transaction, the amount, the plan concerned and a short explanation. For security reasons we cannot process a request sent from a different address.
We examine each request and reply within a reasonable time, normally a few business days, and may ask for additional information such as a transaction reference. If a request is refused, we tell you the reason.
WhowSell LLC may update this policy in line with legal, technical or commercial developments, and the current version takes effect the moment it is published on this page. Our postal address is 1209 Mountain Road Pl NE #7495, Albuquerque, NM 87110, USA, and this policy is governed by the law of the State of New Mexico, without prejudice to the mandatory consumer rights described above.